What is a CQC rating and what does regulated care mean?

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Promedica24 is a CQC inspected and regulated live-in care agency, but many people are not sure what this means. The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Some care providers will refer to themselves as a regulated care service, and that includes us. The CQC regulate health and social care services, so quite simply, regulated care is the same as being registered and inspected by the CQC.

Do all care providers have to register with the CQC?

Any care provider that offers regulated activities as listed in Schedule 1 of the Health and Social Care Act (Regulated Activities) Regulations 2012must be registered with the CQC. This includes a number of activities including personal care, nursing care and accommodation for a person requiring nursing or personal care. If you are providing care in a person’s home, you need to register with the CQC.

If a provider is only offering a home assistance service, such as cooking, shopping and cleaning, these are not any of the services required by law to be registered by the CQC.

Introductory care services also do not need to register as they are considered to not provide direction or control of the service. They simply introduce a person with support needs to a self-employed care worker in return for a commission fee.

When do CQC inspections take place?

The frequency of a CQC inspectionis dependent on the care provider’s rating.

  • Good and Outstanding: Normally within 30 months of the last inspection report being published
  • Requires Improvement: Normally within 12 months of the last report being published
  • Inadequate: Normally within 6 months of the last report being published
  • New services: The first inspection will normally be scheduled between 6 to 12 months from the date of registration

What happens at a CQC inspection?

Domiciliary care (home care) inspections are normally announced 48 hours in advance so that a manager or senior in charge is available on the day.

An inspector or inspection team will use key lines of enquiry to gather evidence and information to support their inspection. The key lines of enquiry are five questions that the CQC use to regulate care and ensure people are the heart of the care service. These five areas are:

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Evidence and information gathering will take the form of interviews with staff, service users, friends and family, reviewing feedback forms, observing care, reviewing records, documents and policies, and looking at care pathways.

Promedica24 CQC inspections

Our four CQC registered care offices provide support services across the country and we are proud to have achieved a 100% overall Good CQC rating.

We have a dedicated care team of registered managers, care managers and care workers overseen and managed by our Quality Assurance Director, a former CQC Inspector. We are passionate and fully committed to providing outstanding care to all of the people we support.

Unlike unregulated services and introductory agencies, our care workers are carefully selected and trained by an experienced recruitment team and a dedicated training department. We also take care of managing all payments to the care worker and guaranteed cover for sickness and holidays. The care workers are supported by an experienced care team that will provide a personalised care package.

Our care team are on hand at all times to support you, your family and your care worker to ensure you are confident with the care you received and feel happy and secure.

To find out more about our live-in care, support and companion packages, visit https://www.promedica24.co.uk/types-of-care/or call 0800 086 8686.


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